%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2026 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket ); <& /Elements/ListActions, actions => \@results &> <& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &> <& /Elements/ShowWidgets, Object => $Ticket, Page => 'SelfService Display', ARGSRef => \%ARGS, &> <%INIT> my ( $field, @results ); $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' ); # Load the ticket #If we get handed two ids, mason will make them an array. bleck. # We want teh first one. Just because there's no other sensible way # to deal my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); my $Ticket = RT::Ticket->new( $session{'CurrentUser'} ); if ( ($id[0]||'') eq 'new' ) { my $Queue = RT::Queue->new( $session{'CurrentUser'} ); Abort( loc('Queue not found') ) unless $Queue->Load( $ARGS{'Queue'} ); Abort( loc('You have no permission to create tickets in that queue.') ) unless $Queue->CurrentUserHasRight('CreateTicket'); ( $Ticket, @results ) = CreateTicket( %ARGS ); Abort( join("\n", @results ) ) unless $Ticket->id; } else { $Ticket = LoadTicket($ARGS{'id'}); $Ticket->Atomic(sub{ push @results, ProcessUpdateMessage( ARGSRef => \%ARGS, TicketObj => $Ticket ); my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); push (@results, @cfupdates); #Update the status if ( ( defined $ARGS{'Status'} ) and $ARGS{'Status'} and ( $ARGS{'Status'} ne $Ticket->Status ) ) { my ($code, $msg) = $Ticket->SetStatus( $ARGS{'Status'} ); push @results, "$msg"; } }); } # This code does automatic redirection if any updates happen. unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { Abort( loc("No permission to display that ticket") ); } if ( $ARGS{'MarkAsSeen'} ) { $Ticket->SetAttribute( Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo', Content => $Ticket->LastUpdated, ); push @results, loc('Marked all messages as seen'); } MaybeRedirectForResults( Actions => \@results, Path => '/SelfService/Display.html', Anchor => $ARGS{'Anchor'}, Arguments => { 'id' => $Ticket->id, exists $ARGS{ShowHistory} ? ( ShowHistory => $ARGS{ShowHistory} ) : () }, ); $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS); <%ARGS> $id => undef