%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2026 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& Elements/Header, Title => $title &> <& /Elements/ListActions, actions => \@results &> % for my $key (grep {defined $ARGS{$_}} map {+("new-$_", "$_-new")} keys %RT::Link::DIRMAP) { % } % $m->callback( CallbackName => 'BeforeShowWidgets', QueueObj => $queue_obj, ARGSRef => \%ARGS ); <& /Elements/ShowWidgets, Object => $queue_obj, Page => 'SelfService Create', ARGSRef => \%ARGS, &> % $m->callback( CallbackName => 'AfterShowWidgets', QueueObj => $queue_obj, ARGSRef => \%ARGS ); <%args> $Queue => undef <%init> $m->callback( CallbackName => 'Initial', Queue => $Queue, ARGSRef => \%ARGS ); my @results; my $queue_obj = RT::Queue->new($session{'CurrentUser'}); $queue_obj->Load($Queue); my $title = loc("Create a ticket in [_1]", $m->scomp("/Ticket/Elements/ShowQueue", QueueObj => $queue_obj, Escape => 0)); ProcessAttachments(ARGSRef => \%ARGS); my $skip_create = 0; { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $queue_obj->TicketCustomFields, ARGSRef => \%ARGS ); unless ($status) { push @results, @msg; $skip_create = 1; } ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS ); unless ( $status ) { push @results, @msg; $skip_create = 1; } } $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, results => \@results ); if ( !$skip_create && $ARGS{'SubmitTicket'} ) { $m->comp('Display.html', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); }